Repour Return Policy
We want you to be happy with your Repour purchase, so if your order is not right, you can return it anytime within 30 days of delivery. Once we receive the return, we'll process a full refund of the purchase price, less a minimal return charge.
To help us process your return as quickly as possible, please follow these 4 steps:
- Contact us at support@repour.com to let us know you'd like to process a return.
- In your correspondence, please include your name, address, phone number, order number, and the reason for the return.
- Upon request, we will send a return label for you to attach to the original packaging; be sure to remove all other labels. Depending on the method we use for the return, we will instruct you whether to drop it off at a local USPS (United States Postal Service) or FedEx location.
- Returned items must be unused, in the condition you received them, and in the original packaging. Your refund, less a $5.00 return fee, will be processed and applied to your credit card or original method of payment within 48 hours of receipt. Depending on your credit card company, it may take up to an additional 10 business days for your credit to appear on your statement.
If a Repour stopper is faulty or was damaged in shipment, we want to know and will make it right. We will provide a full refund of the purchase price or replace the product at no charge; it's up to you. Simply e-mail a picture of the faulty item(s) to support@repour.com along with your name, address, phone number, and order number. We'll then process your refund right away.
