QUESTION ABOUT REPOUR?

If talking to a real-life human or email is more your thing, you can reach our team at:

319-449-3299

support@repour.com

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Frequently-Asked Questions

Common Questions About Repour

Can I use Repour for more than one bottle?

Repour was designed to absorb the oxygen from one 750 ml bottle of wine and will keep your wine fresh up to two months. If you move it to a second bottle, it may lose its oxygen-absorbing capacity before you finish the bottle. As a rule of thumb, when your bottle is empty, so is Repour.

How does Repour work?

There's a packet in the stopper that contains material working continuously to remove all the oxygen from the air above the wine AND from the wine itself, completely stopping the deterioration process. With the absence of oxygen, your wine stays fresh!

If I have two glasses of wine and close the rest of the bottle with Repour, how long will the remaining wine last at the same quality?

We've tested out to two months with exceptional results.

How does Repour compare to vacuum pumping my wine?

The key to wine preservation is getting rid of the oxygen in an open bottle of wine. Vacuum stoppers attempt to pump out all the air in the bottle as a method of getting rid of oxygen. There are two downsides to this. One, it only removes about 70% of the air, so there is still a LOT of oxygen left to damage your wine. Most often, vacuum stopping is also conducted with refrigeration. Refrigeration does most of the actual preservation as the oxygen process that break down wine are much slower at low temperatures.

How should a bottle with Repour in it be stored?

Can I lay a bottle on its side when it has a Repour in it? Since air needs to pass through the packet in order for the stopper to work, a bottle with Repour in it needs to be stored upright, as the introduction of moisture from laying a bottle on its side will render Repour ineffective.

Does Repour change the taste or aroma of the wine?

Testing on red, white, and rose wines by winemakers, sommeliers, and other wine professionals indicate both taste and aroma are unaffected by Repour's technology.

Do I need to let my wine “open up” again once I return for another glass?

Because Repour so effectively reduces the oxygen from the air above the wine and from the wine itself, we have found it can be helpful to allow a moment for the wine to open up again when returning for another glass. A simple swirl does the trick.

Can Repour be recycled?

Repour is made of 100% recyclable materials. We recommend checking your city's recycling program to understand exact methods of recycling in your area as standards and processes vary by municipality. Check out ourRepour Recyclespage for information on recycling large quantities or if you're interested in becoming a collection point.

What is the shelf life of an unused Repour?

A minimum of two years with no loss of effectiveness, and it can be longer depending on storage conditions (i.e. left in a cool area - similar to how you should store wine for long periods).

Does Repour work on sparkling wine?

Repour does work on sparkling wine as it removes the oxygen with no impact on the CO2, but the pressure inside the bottle can cause it to pop off the bottle. We know of people who are using it on sparkling wines now, but we don't endorse that use due to this risk. We're working on a fixture that will securely hold Repour on a bottle so it can be used with no concern. Stay tuned!

How do I know if my bottle is securely stopped and Repour is working?

Repour is designed to fit 99% of bottle neck diameters. To ensure a proper seal, give Repour a push into the bottle.

For an extra tight fit, twist while pushing Repour into the bottle.

I refrigerate my red wines to stop deterioration. Is that necessary with Repour?

No. With Repour, refrigeration is not needed to slow deterioration. If you want to refrigerate your wine, go ahead; it will not interfere with Repour's ability to perfectly preserve your wine.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply or contact us to get a customized shipping cost.

What is your Return Policy?

We want you to be happy with your Repour purchase, so if your order is not right, you can return it anytime within 30 days of delivery. Once we receive the return, we'll process a full refund of the purchase price, less a minimal return charge.

To help us process your return as quickly as possible, please follow these 4 steps:

  1. Contact us at support@repour.com to let us know you'd like to process a return.
  2. In your correspondence, please include your name, address, phone number, order number, and the reason for the return.
  3. Upon request, we will send a return label for you to attach to the original packaging; be sure to remove all other labels. Depending on the method we use for the return, we will instruct you whether to drop it off at a local USPS (United States Postal Service) or FedEx location.
  4. Returned items must be unused, in the condition you received them, and in the original packaging. Your refund, less a $5.00 return fee, will be processed and applied to your credit card or original method of payment within 48 hours of receipt. Depending on your credit card company, it may take up to an additional 10 business days for your credit to appear on your statement.

If a Repour stopper is faulty or was damaged in shipment, we want to know and will make it right. We will provide a full refund of the purchase price or replace the product at no charge; it's up to you. Simply e-mail a picture of the faulty item(s) to support@repour.com along with your name, address, phone number, and order number. We'll then process your refund right away.

Get in touch

If you have any questions about your order or Repour in general